On the morning of March 1, at about 8.40am, I was in a queue at Absa Bank Estcourt branch. The service and the professionalism that I witnessed from a lady Ms Bonisiwe Ndlovu was phenomenal. She was dealing with an old man who had a query regarding his bank account.
This lady handled this issue in a very high professional and respectful manner, with a smile.
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Nowadays, people like her are absolutely scarce but highly demanded in our daily businesses.
I would like to say: “Ms Ndlovu, keep up the outstanding and superb service, you are the good reflection of Absa.”
Previously, I thought you’re so friendly and nice to me because we share the same surname but today you proved to me that you’re professional and superb, well done Ngonyama.
PS: Please visit our local municipality offices and teach them what is meant by SERVICE BEYOND EXPECTATION.